Single Resource. One call. One company. The bottom line is that we can serve as your single source for every international medical coverage need, including travel medical insurance, expatriate insurance, international employee benefits, missionary insurance, marine insurance, stop loss insurance, international medical management services and trip cancellation insurance.
A Global Family of Companies. Through our subsidiaries - IMG Europe Ltd. and Akeso Care Management® - we provide around-the-clock medical management services, trip cancellation programs, stop loss insurance to reduce employer risk and an internationally based service center. We’ve set the benchmark for industry service levels by integrating independent credentialing services with in-house, fully owned and operated service divisions.
On-site Administrative Service. Our administrative functions are performed in-house because it enables us to better serve you. Our staff includes claims administrators who process tens of thousands of claims each year, handling virtually every language and currency.
Multilingual Customer Service Professionals. To provide you with the global health care benefits you need backed by the service you want, we rely on our staff of determined and driven professionals. Their devotion has enabled us to provide the highest quality service for which we have become known. It’s that same passion that’s the foundation for the enduring business relationships we’ve built with our customers over 20 years.
International Service Centres. To ensure we are available when and where needed, we maintain multiple international service and assistance centres. From our offices, we provide support services to our global network of independent insurance intermediaries and most importantly customer service, claims administration and emergency medical assistance to our insured customers living, working and travelling worldwide. Our offices offer the benefit of multiple time zones and services in tune with local practices.
Medical Management Services. When you’re overseas and a medical emergency occurs, you may not be able to wait for regular business hours. With our on-site medical team, you have 24-hour access to highly qualified coordinators of emergency medical services and international treatment.
Currency Conversions. To help eliminate costly conversion fees and to expedite the receipt of funds, we provide international currency conversions and claim reimbursements via check, direct deposit and electronic transfers.
Intermediary Support. We offer our intermediaries unprecedented assistance, tailored to meet their needs, including a complete product line, product education, marketing support, sales tools and incentive programs.
Worldwide Leader. We don’t just follow the pack, we lead it. For more than 20 years, we have consistently and reliably provided the products you need and the services you want. Our reputation has grown because we back up what we promise - Coverage Without Boundaries® that produces Global Peace of Mind®.
Financial Security. Our globally recognised partner, Sirius International Insurance Corporation (publ), offers the financial security and reputation demanded by international consumers. As our underwriter, Sirius is Rated A (Excellent) by A.M. Best and A- by Standard and Poor’s, offering the stability of a well-established insurance company.
Accessible Technology. Through technology we make communication easy. We provide clients with a secure member website to quickly and easily access real-time information, view the status of claims and manage accounts. Clients also have access to Live Chat to speak directly to a Customer Care representative online, and they can easily reach us via email. We will respond to all inquiries promptly. Of course, the phone and fax lines are open as well.