Claims Filing Information

Direct Payment to Providers

In many cases IMG Europe works directly with the hospital or clinic, including those outside our independent Preferred Provider Organization, for payment of eligible medical expenses. To file a claim, complete the Claim Form and submit it with original itemized bills. In this case, you will be responsible for your deductible, coinsurance amounts and non-eligible expenses. 


If you have received treatment and need to be reimbursed for out-of-pocket medical expenses, complete the Claim Form and submit your original itemised bills and paid receipts within 90 days. We will reimburse your eligible medical expenses after applying the deductible and coinsurance.

Please remember to submit your bills and receipts as soon as you receive them. Do not hold them until the end of the year. IMG Europe will apply eligible medical expenses to your deductible and coinsurance throughout the year.


Please use the following address to send any information to our Claims Department.

Fax: +44 (0) 2920 468 797
Post: IMG Europe Claims Department
PO Box 1114 Cardiff CF11 1UL
United Kingdom